The future of eLearning

Image

I was recently asked a question about the future of eLearning, I personally see it as a convergence of Quality Management, Knowledge Management, Content Management and Learning Management.

Quality Management System (QMS)

One item that will become increasingly important is the ability to adapt to changing business requirements.  It will be vital to have a system in place that ensures quality products are released and that released products do not become stagnant.

# Topic Overview
1 Review content before release The content to be reviewed would be all information distributed by the KMS, CMS or LMS.  The primary goal of the review is to ensure content has no obvious mistakes and can be easily understood by  employees.
2 Review content after release Act as a central point of contact for all information requests regarding KMS, CMS or LMS content.  Keep a record of requests for clarification or changes to content.
3 Act on feedback Develop a detailed action plan for deleting or updating outdated content.  This can include speaking with content owners and developers to schedule changes or request approval to remove outdated content.
4 Manage and Maintain Establishment of a  Team of employees that will continue to lead and maintain quality of content.
5 Collaborate and Partner Teams would work together and proactively seek out partnerships.
6 Market and Communicate Develop and implement a communication plan.  Use Intranet, SharePoint, Mass eMail, Posters, Scheduled Stakeholder meetings and Information Sessions.
7 Benefits Save time, Save money and creating a faster adapting  workforce.

Knowledge Base System (KBS)

Lead the development of a central knowledge base for all organization wide questions.

# Topic Overview
1 Foster JIT Learning Learning will shift…

From:  “I will learn when told to take a course”
To:  “I need to know this concept, I will use a knowledge base or forum to get my answer”.

2 Store Content Content would consist of audio, video, text, documents, diagrams, templates, job aides and so on.
3 Manage and Maintain Establishment of a  Team that will continue to lead and maintain content.
4 Collaborate and Partner Teams would work together and proactively seek out partnerships.
5 Market and Communicate Develop and implement a communication plan.  Use Intranet, SharePoint, Mass eMail, Posters, Scheduled Stakeholder meetings and Information Sessions.
6 Benefits Save time, Save money, Less intrusive and creating a faster adapting  Workforce.

Content Management System (CMS)

Lead the development of a central hub for all  documentation.

# Topic Overview
1 Eliminate Confusion We will switch from an organization that stores documents to anyplace, to an organization that stores documents to one organized place.  No more unknown ownership, No more outdated information and consistent content messaging.
2 Eliminate Duplication No more multiple versions of document (not knowing which is the most up to date)
3 Store Content Content would consist of audio, video, text, documents, diagrams, templates, job aides and so on.
4 Manage and Maintain Establishment of a  Team that will continue to lead and maintain content.
5 Collaborate and Partner Teams would work together and proactively seek out partnerships.
6 Market and Communicate Develop and implement a communication plan.  Use Intranet, SharePoint, Mass eMail, Posters, Scheduled Stakeholder meetings and Information Sessions.
7 Benefits Save time, Save money and creating a faster adapting  Workforce.

Learning Management

  • Learning Management System ( LMS)

The LMS system would focus more on proving training that needs to be tracked for example – Tracking that employees agree to adhere to privacy standards.  At some point storage of Canadian Data will need to be hosted on Canadian Servers.

Canadian Data Privacy:

Survey

It would be a good idea to create a survey to ask  employees how they see the future of online education within the organization.  It would be a good idea to make leading questions so we can focus on what we are prepared to offer at this time.

Partner

Work with key organization stakeholders to ensure buy-in for future online products.

 

  • Learning Request System

The development of an online request system for learning products will permit anyone within the organization to submit a request for the development of an education resource tool.

Learning Request Evaluation Methodology

Each request would be evaluated using  Learning Matrix – requests would be reviewed and organized based on criticality, frequency, complexity, level of compliance and business priority.  This matrix would then provide a clear view of the most critical  initiatives that need to be given top priority.

  • Learning Accessibility

Content will be more accessible adhering to more and more accessibility standards.

  • Learning Flexibility

Content must be created and distributed with the following concepts in mind.

# Topic Overview
1 Centralized All  Staff must instinctively know where to begin, much like how the phrase “Google It” means search.  We must have a clear place to begin like a fully integrated (KMS, CMS & LMS) “ Search Engine”.
2 Secure Content must be secure!
3 Easy Content must be easy to find and easy to understand!
4 Fast Content must be quick to find and specific not requiring a user to manually review large amounts of information.
5 Flexible Content must be searchable and accessible on mobile devices.
6 Modern Content must be created with the future needs of the  target audience in mind.
  • Learning Team Growth

Invest in training team members to build additional skills for example in mobile application development.  Purchase web hosting space to permit content to be viewed securely outside of the  without the need of a VPN or other complex connection technology.

 

  • Learning Trends

Budgets are getting tighter and demands are getting higher.  We need to get more done in less time.

# Topic Overview
1 Develop Smarter Use a tool that will help evaluate training effectiveness.  Look at using tools like Morae.  Begin to evaluate what is working and what should be changed to bridge learning gaps.
2 Develop Faster Share development workload with SME’s, get more content built faster by SMEs using tools like the free product CamStudio and the pay for use product Relay.  This would also require a review and approval system to ensure proper messaging.
3 Real time (1 to Many) One trainer can train many more than just a classroom 15 people at a time.  One trainer can train broadcast synchronously to many classrooms all over the province in real time.
4 Reduce content volume for quicker access to required content It is important for  employees to obtain the information they need without having to sort through large amounts of content.  For example content will be revised to be placed into smaller searchable learning chucks.
5 Mobile learning infrastructure Develop content that can be accessed securely offline.  This will permit  employees to access training content while on the subway or train (Commuter Based Learning Infrastructure).
6 Mobile Equipment (Virtual Mentor) Each employee at the  would be provided with a tablet that would include a custom learning path unique for each job role.  It would include tools such as videos, job aides, links to documents, links to web tools, suggested courses and so on.  This would replace money currently spend on printing binders, ordering books or renting books via online suppliers.
7 Video based newsletter Create short video clips on important  topics.  These clips would be posted on Intranet and sent as an attachment to a downloadable/streamable video.
8 APP Development Purchase an apple license to permit the creation of  Mobile applications.  Or consider using cross platform web languages (PHP or PERL) that will appear the same on all mobile devices.
9 Yammer/Twitter Yammer can act as a secure method of sharing information quickly to  employee groups similar to Twitter.  Here are two examples of Yammer in the classroom – Link 1 and Link 2.
10 Audio/Video Podcasts Create short audio/video clips on important  topics.  This would be hosted internally and cross linked with the KMS, LMS and CMS.
11 Gameification Making learning fun, challenging worlds, levels, limit player lives, interesting awards – badges.  Encourage competition by gamer tags – CoolDude31 is the top player.
12 Simulations Create short real world examples of how to effectively manage day to day job related challenges.  This can be used to obtain (Kirkpatrick – Level 3) results as the employee would be able to demonstrate recently learned skills.
13 Blended Learning Build eProducts that support in class training.  For example create required pre-work (links to content, pre-testing and so on) post training support tools (forums, downloadable content and so on).

All in class courses would have:

  • An online presence for example a SharePoint site
  • Instructors add new users to each site and setup each user to have course alerts sent to each participants email.
  • Pre-work would be on the site and be required before attended an in class session.
  • Downloadable content from CMS.
  • Links to related resource materials from CMS.
  • Links to additional LMS courses.
  • Post-support forums would alert instructors to new questions and be searchable by participants.
Advertisements

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s