Hi Tim,
I have had to rescue several companies that have made an unsuccessful leap into using an offshore resource.
Now that being said the reason for failure is often working with a new company that looked good on paper. I bring in a proven team that has worked with me for over 15 years and located all over the globe, thus my ability to render a quick rescue plan (normally costly as it is last minute) is possible.
I would suggest that before you make the leap you start with a small project. Clearly define the project requirements, value and deadline be sure to get it all in writing.
Often if an offshore company does not full-fill a contract you may have issues attempting to process legal action in another country.
What are the common issues:
- Poor Audio Quality
- Not being able to meet milestones or deadlines
- Misrepresentation of skills
- Poor Graphic Quality
- Poor ESL Quality
- Not being able to finish the project
- Misrepresenting finished work
- Work created from template
What are the common successes:
- Cost Effective
- Fast
- Good Quality
- Reliable
- Effective
All the best with your research,
Kevin Brake
eLearningShow.com
For more information visit: http://www.linkedin.com/groups/What-do-you-think-are-40518.S.60094912?view=&gid=40518&type=member&item=60094912&trk=EML_anet_di_pst_ttle
eLearningShow.com Blog 
OMG! You are absolutely correct with this blog and right on time. I actually hired a company in India for the first time EVER! I contracted this project to them because I did not and could not afford to complete the work myself. The work was disastrous and I lost the client over it. I never ever, in my career had an unsatisfied client. Believe me, I have major regrets and would not suggest anyone to do this. If you’re swamped and you are presented additional work that you have no time for, it is better to decline than risk your companies’ reputation. We had communication issues, they didn’t follow direction, the quality was poor, they exceeded the budget and they didn’t meet the project milestones and deadline. I lost money over this debacle. AND they have the nerve to ask for more projects! So please think twice before considering this.
I agree, you do not want to take a risk with an unknown company on a major project. I know once bitten twice shy… but when it goes right it is great! The problem is that if you do not know the team it can go bad, and when it goes bad… it is really bad.
All the best,
Kevin Brake
eLearningShow.com